Are you passionate about delivering exceptional customer experiences in a vibrant and dynamic hospitality environment? Do you have a flair for leadership, a keen interest in the hospitality industry and experience managing a diverse team of people? If so, we have an exciting opportunity for you to join our team as an Assistant Manager at our pub in Hornsby!

Responsibilities:

Team Leadership:

• Supervise and motivate the front-of-house staff, ensuring a positive and energetic team atmosphere.

• Assist in staff training and development to maintain and improve service standards.

Customer Service:

• Ensure exceptional customer service is consistently provided.

• Create a welcoming and warm environment for all patrons visiting the venue.

• Address customer concerns and feedback promptly and professionally.

Operations Management:

• Oversee daily pub operations, including opening and closing procedures.

• Maintain inventory levels, order supplies, and monitor stock rotation.

• Collaborate with the management team to implement efficient processes including rostering, BOH procedures, event-organisation and marketing activities.

Quality Control:

• Uphold the highest quality standards for food and beverages.

• Monitor cleanliness and the venues presentation to create an inviting atmosphere.

Qualifications:

• Previous experience in a supervisory or managerial role in the hospitality industry.

• Strong communication and interpersonal skills.

• Ability to handle high-pressure situations and resolve conflicts.

• Understanding of health and safety regulations.

Benefits:

• Competitive salary.

• Flexible Pay Access: Through our new "Paytime" System, access a portion of your pay as you earn it.

• Employee Assistance Program: Access professional support services to ensure your wellbeing.

• Exclusive discounts: Benefit from discounts with 2000+ partnered retailers.

• Opportunities for career advancement within a growing organisation with multiple venues through NSW.

• A supportive and inclusive work environment.