We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.  

Novotel, Darling Harbour is currently on the search for a Food and Beverage Attendant for our Breakfast Buffet. We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with us, as the hotel welcomes back our corporate & leisure guests.

What we offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging
2. People Want the Real Deal
3. Every Person has a Story
4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! 

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, discounted meals, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

This is your opportunity to join our Food and Beverage team on a casual basis or permanent part time. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

• Understanding the food and beverage menu and be able to explain particular products to customers and offer personalised recommendations.
• To seat, present menus, take orders, serve food and beverage to guests according to procedures.
• Provide exceptional service to our conference guests and ensure that all functions and events run with smoothly, efficiently and with ease.
• Liaise with the Kitchen on special requests or delayed meals
• Clear and reset tables as well as ensuring service areas are clean and tidy
• Maintain standards of hygiene for food handling and presentation
• Please note this role requires 5:30AM, 6:00AM or 7:00AM start

What we are looking for

If this role interests you and you can demonstrate that you have:

• A true desire to work with people and create human connections
• An ability to ask the right questions and listen intently to gather enough information to solve problems, resolve complaints and create those Heartist Moments
• A professional appearance and demeanour that will represent our brand well
• Have a curious mindset to be able to spot tiny frustrations, seemingly insignificant needs, and the times that service could be even better for our guests
• Flexibility to work a rotating roster including weekends and public holidays.
• Your Responsible Service of Alcohol (RSA) Certificate

We want to hear from you!

• Join a global hotel company with global opportunities and benefits (including staff discounts)
• Be part of an energetic and fun team while delivering exceptional service
• Onsite discounted staff parking and close to Town Hall Station

Aboriginal & Torres Strait Islander people are strongly encouraged to apply