As Club Lounge Attendant you are a representation of the hotel and are to provide
professional and exemplary service to all guest’s that visit the Club Lounge. You are responsible for
providing great food & beverage service to all our guests in the Club Lounge in addition to check in
and check out services. During your shift you will ensure that the Club Lounge is clean, tidy, has a
great atmosphere and that all food & beverage products you serve are of the best quality possible.
Your friendly, welcoming and efficient manner will ensure we keep our promise to our guests of
friendly and helpful service within the hotel.

• Follow policies and procedures outlined in the Erdi/Accor Brand Standards Manual, DepartmentalService Standards / Procedures Manual and Accor Policy Manuals.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Provide efficient, friendly and professional service to all guests.
• Carry out all tasks in line with hotel procedures, standards and product specifications.
• Check your daily work sheet at the start of each shift for important messages, and record relevant
• information on your work sheet during your shift.
• Advise supervisors / managers of guest’s special needs and communicate them with other teammembers.
• Ensure I.T guidelines and processes are followed when dealing with guest complaints or issues,and ensure these are logged and passed on to the appropriate department.
• Assist guests with general enquiries and directions and be able to answer all enquiries in aknowledgeable manner.
• Responsible for answering incoming telephone calls within a timely manner.