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Customer Service/Front of House Manager

Start: ASAP Where: Newtown, NSW Type: Part time / casual Pay: On application

Sorry you're a bit late, this job expired on March 28, 2023. Set up a job alert to be notified when similar jobs are available.

JOB DESCRIPTION

We’re all about our people first and foremost. Why? Because the more we invest in our people, the greater the customer experience will be and we’re dedicated to looking after them. As part of our team you’ll get real responsibility from the start, taking centre stage as the customer service team leader.

As the team leader you will be well presented, friendly, enthusiastic and willing to give 100% and be a very hands on manager.

You'll have a genuine love of what you do, a curious mind, and a natural ability to interact with every guest and make them feel special and welcome at our bar.

What we are looking for:

  • We are looking for people with lived experience
  • Minimum 25 years of age and mature
  • Has the right positive attitude, presentable, and friendly
  • Can lead, organise and multi-task in a fast paced environment
  • Has the passion for customer service, their team, training, hospitality, cocktails and food

About the job:

  • Greet and provide warm customer service to guests
  • Supervise and work with fellow team members to ensure quality service
  • Facillitiate ongoing training
  • Running shifts, rosters, stock control and ordering and all other day to day running of the floor
  • Attend queries and provide the best advice to customers on their dining experience
  • Upselling 
  • Follow and maintain quality standards

*** Please note you will not be asked to interview unless you have a current RSA ***

Job Type: Casual with a view to full-time role

Benefits:

  • Employee mentoring program
  • Professional development assistance
  • Staff meals and staff drinks (drinks after shift)
  • Invite to dinner and drinks (with a guest) before commencing work as our guest to experience the bar

Schedule:

  • We are open from Tuesday to Sunday from 5pm till late (usually close around 12 midnight) 
  • Shift work
  • Weekend availability essential
  • Flexible roster

Supplemental pay types:

  • Penalty rates
  • Tips
  • Exciting bonus scheme

Work Authorisation:

  • Australia (Required)

RECOMMENDED SKILLS/EXPERIENCE

Bartender
Cocktail Bartender
Event Coordinator
Host/Hostess
Assistant Manager
Bar Manager
Duty Manager
Event Manager
General Manager
Restaurant Manager
Venue Manager
Bar Supervisor
Waitstaff (Fine Dining)

Please note: You should have a minimum 2 years previous experience in the above or similar roles.

REQUIREMENTS

 

  • Assist team during trading to run meals and clearing tables
  • Conferring with customers to assess their satisfaction with meals and service
  • Selecting, training and supervising staff
  • Taking reservations, greeting guests and assisting in taking orders
  • Training of staff
  • Upselling on the floor


Interview required

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ABOUT THIS VENUE

Baby Dragon Bar

Baby Dragon Bar, located on one of the hottest food precincts in Sydney, Enmore Road, Newtown. We're masters in the wizardry of mixology, the curators of a master spirit list and craft delicious food kissed with fire. In addition to mixing influence and flavour, we celebrate the unexpected, mythical, and serene theme that visitors are immersed in. We bring people together to be transported into a lost island paradise. To swap their day-to-day life of the concrete jungle for an immersive haven and embark on a mythical nightlife adventure. Our mixologists create every cocktail with an obsessive eye for detail, presented in vessels orchestrated to add a dash of theatre with names influenced from the island. They bedazzle and set the scene for everything we do; always unexpected, curious, and experimental. We are ready to provide new elevated experiences in a welcoming ambiance designed to intrigue and delight those who are looking for an unexpected, mythical, and serene social scene. The brand was inspired by the fusion of a mythical island mysteriously set in the Indian ocean; a serene otherworldly magical escape that was once visited by pirates and traders from across the world who left behind a rich melting pot of culture that influences our cocktails and cuisine today.