About Us

Located in Mount Gravatt, Club Southside is a vibrant, community-focused venue offering a range of facilities for our members and guests, including a Restaurant, Bar, Café, and Gaming Room. With a strong emphasis on giving back to the local community, we are committed to delivering an exceptional experience to everyone who walks through our doors.

 About the Role
We have a rare and exciting opportunity for an experienced and proactive Duty Manager to join our dynamic team.

This hands-on, full-time position includes:

• Overseeing daily operations across gaming, food & beverage, and customer service areas

• Managing and supporting frontline staff to ensure smooth shift transitions and effective teamwork

• Handling cash operations with accuracy, including daily banking and reconciliation duties and adherence to financial procedures

• Delivering exceptional customer experiences for all members and guests

• Ensuring compliance with industry legislation, licensing requirements, and internal club policies

• Collaborating with the Senior Management team to implement operational improvements and maintain high standards

• Working a rotating roster with a variety of shifts, including nights, mornings, weekends, and public holidays, while adhering to a 4-day work week

• Managing roster and timesheet management to ensure accurate staffing and payroll processing

• Upholding high standards of communication, leadership, and organisation to drive operational efficiency

To be successful in this role, you will need to demonstrate:

• Minimum 2–3 years’ experience in a supervisory or operational role, with exposure to Gaming, Keno, and Food and Beverage

• Current RMLV and Approved Manager’s Licence

• Strong understanding of relevant club industry legislation and standards

• Excellent cash handling skills and attention to detail

• Flexibility to work nights, overnights, weekends, and public holidays

• Strong problem-solving and decision-making skills

• The ability to lead and motivate a diverse team

• A genuine passion for hospitality and customer service

Benefits:

We offer a range of benefits to our team members, including:

• Five weeks of annual leave

• Four-day work week

• Free meals, coffee, tea, and post-mix while on shift

• A positive and supportive management team

• Free onsite parking

• A dynamic, team-oriented environment that values hospitality and customer service

• A focus on work-life balance, with a compressed rotating roster

• Employee recognition and reward programs

• Training and development opportunities to support your career growth and further enhance your skills

 If this sounds like your next challenge, please apply now!

Current RMLV and Approved Manager’s Licence