Travelodge Hotel Sydney Airport

About TFE 

TFE Hotels is an exciting place to be. We’re growing fast and we’re surrounded by opportunities in new geographies, and across our existing hotels. The best part is we’re big enough to grab those opportunities and small enough where you can really get involved and make a direct difference to the way we operate.

Whoever you are, and whatever you do, if you’re passionate, driven, and flexible, you can impact our guest experience, and our business, every single day. A career at TFE Hotels will always feel rewarding, from the simple smile of a happy guest, through to a big shout-out from your team.

Where have you heard about TFE Hotels? 

Today, we have six brands, with 73 hotels, in five countries… and we’re not stopping there, with 20 new hotels underway and more in the pipeline.

Our brands include Adina, Collection by TFE, Travelodge, Village, Rendevous and Quincy.

About the role 

We are looking for a Duty Manager for Adina Apartments, Sydney Airport, With no two days being the same, you will work to lead, develop and mentor our front office teams whilst you oversee the day-to-day operations of the hotel. 

We’re looking for someone who is independent, a customer focussed, and has previous experience handling hotel operations. 

What you will do 

• Flexible to work different shifts.
• Engaging attitude as a team player who can quickly build rapport with team members and guests.
• Responsible for the leadership of the day and overnight operations of the hotel and supervision of all front office team members
• Assist guests with special requests, general information, transportation, event tickets, restaurant, airline reservations, and any other reasonable requests as they arise.
• You are passionate about hospitality, a fast learner, and tech-savvy​​​​​​
• You should be a team player and be able to ''think on your feet''.
• You should be able to multi-task and be able to work in a fast-paced environment
• ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times.
• Outstanding corporate presentation & communication skills in fluent English.

The best part about working for TFE hotels – let’s talk perks

• Recognition 
• Wellbeing 
• International exchange 
• Team member discounts (Dining and Accommodation, Home appliances, health insurance discounts)
• Enhanced parental leave 
• Leave options 
• Learning and career progression
• Flexible work arrangements

 We would love to hear from you if…

• Love all things hospitality
• Have previous experience in a similar role. Hotel, corporate apartments, short stay, etc
• You are a humble individual who thrives on exceeding the guest's expectations through a genuine passion for the industry
• Are proficient in using Microsoft Office. Knowledge of any PMS system would be an added advantage.
• Have exceptional communication & interpersonal skills
• Display great attention to detail
• Be able to work in a high-pressure situation and handle them in a calm manner
• Are customer focussed and well organized.
• Have proven organizational and time management skills