Tillerman is a premium Coastal-European Seafood Restaurant and Bar located on the prime riverfront of Eagle Street, Brisbane. Our food and drinks are creative, unique, and adventurous, crafted from the very best produce and products. We prioritise customer satisfaction, aiming to create a welcoming environment that keeps guests coming back. This is achieved through our knowledgeable and friendly team.

About the Opportunity

We are seeking the industry’s best Duty Manager to join our team and deliver outstanding customer service and leadership. An unwavering passion for hospitality and extensive wine knowledge are essential, as you will also assist our in-house Sommelier. This hands-on role emphasizes service excellence and teamwork.

Main Role Responsibilities

• Ensure the delivery of exceptional guest service during all service periods.

• Oversee the guest experience and assist with wine-related Training and Development programs, including induction plans, buddy shifts, and other service training.

• Complete assigned opening and/or closing duties, ensuring crew, equipment, stock, stations, and the floor are ready for service.

Experience, Skills & Attributes

• Demonstrated experience as a Supervisor/Manager in a premium dining environment.

• A positive attitude and great demeanor are essential.

• Exceptional service skills with a strong guest focus.

• Highly adaptable, able to perform under high-pressure service periods.

• Strong organizational and time management skills.

• Experience as a Junior Sommelier or Wine Waitstaff in fine dining and/or high-volume restaurants.

• Solid understanding of supervisory practices and local, national, and international wines.

• Exceptional communication, presentation, and organizational abilities.

• Experience with stock control and inventory management.

• Proactive work ethic with a "can-do" attitude.

• Passion for the hospitality and wine industries, with a desire to advance your career.

• Ability and willingness to mentor and lead others.

• Availability to work weekends, public holidays, and opening/closing shifts.

• WSET, CMS qualification, or equivalent is advantageous.

Working with Our Venues

Our staff are our most important asset. Tillerman Restaurant and Bar fosters a culture that goes beyond the workplace. Our sister venues include Libertine Restaurant, Walter’s Steakhouse, The Gresham Bar, Popolo Italian Kitchen, and the newly opened Naldham House with Brasserie and Club Felix, with exciting new venues on the horizon. There are plenty of opportunities for growth for the right candidate. We are committed to upholding the best elements of traditional hospitality practices.

Interested?

If you’re looking to be part of a team that creates iconic venues aspiring to be among Australia’s best dining experiences, we want to hear from you! We offer competitive salaries, generous discounts at our venues, and development opportunities to support and grow your hospitality career.