Erdi Group:

Erdi is a privately owned, highly successful collection of businesses that ‘help, inspire, create and
fulfil’. The portfolio of businesses includes seven hotels incorporating conference spaces, restaurants
and/ or bars.
Erdi is led by an Advisory Board consisting of a mixture of executive members and non executive
members. In addition to its commercial success the Erdi is committed to contributing to significant
charitable causes.
Our values are designed to embrace and adhere to Erdi Brand and Service Standards; demonstrating
Respect, Morality, Equality, Humanity, Flexibility, and Diversity in every interaction with both internal
and external guests.

The Role: 

You are responsible for providing great food & beverage service to all our guests  across a variety of outlets. During your shift you will ensure that the restaurants and bars are clean,  tidy, have a great atmosphere and that all food & beverage products you serve are of the best quality  possible. Your friendly, welcoming and efficient manner will ensure we keep our promise to our  guests of friendly and helpful service throughout the hotels.

Core Responsibilities:

▪ Follow policies and procedures outlined in the Erdi/Accor Brand Standards Manual, Departmental  Service Standards / Procedures Manual and Accor Policy Manuals. 

▪ Treat complaints of harassment and discrimination promptly and confidentially. 

▪ Provide efficient, friendly and professional service to all guests. 

▪ Carry out all tasks in line with hotel procedures, standards and product specifications. 

▪ Check your daily work sheet at the start of each shift for important messages and record relevant  information on your work sheet during your shift. 

▪ Collect and sign keys and float in and out at the start and end of each shift. 

▪ Advise supervisors / managers of guest’s special needs and communicate them with other team  members. 

▪ Ensure I.T guidelines and processes are followed when dealing with guest complaints or issues  and ensure these are logged and passed on to the appropriate department. 

▪ Assist guests with general enquiries and directions and be able to answer all enquiries in a  knowledgeable manner. 

▪ Responsible for answering incoming telephone calls within a timely manner.