The Republica are looking for an experienced Food & Beverage Attendant!

Major goal: To provide a high standard of customer service to guarantee repeat business

and to maximise customer sales by selling.

Reports to: FOH Supervisor

Casual Position: approx 30-35hrs per week.

Key responsibilities:
 

Customer service - The F & B Attendant is responsible for:

• adhering to the FOH presentation standards, service procedures and service times;
• ensuring guests are met and greeted to a standard that will deliver a positive first impression;
• ensuring guests needs and expectations are met;
• delivering superior levels of service to ensure repeat business;
• ensuring the dedication to the delivery of friendly, professional service;
• ensuring all guests’ requests and questions are dealt with promptly and to the guests’ satisfaction;
• ensuring that all guests are served in a timely fashion;
• building ongoing rapport with regular guests to ensure repeat business;
• monitoring the quality of food and beverages being delivered;
• ensuring the responsible service of alcohol policies are adhered to;
• ensuring that any customer complaints are handled professionally or are referred to the Supervisor on duty
• accepting an active role as a sales person, not the passive role of the service provider;
• practising suggestive selling and upselling at every appropriate opportunity;
• making suggestions and providing ideas for improving product range, display merchandising, and other point of sale materials.
• ensuring service standards are high enough to guarantee repeat business;
• ensuring the customer average sale is maximised by using suggestive selling and up selling techniques at every appropriate opportunity;
• ensuring service is fast so as to maximise table turning;
• ensuring a thorough knowledge of wines/beverages, food and facilities being offered.

Quality control - The F &B Attendant is responsible for:

• acting as the last quality controller in the chain between the business and the customers;
• politely returning any food or beverage items to the kitchen or the bar if it is not up to standard (ie. presentation, portion, quality);
• adhering to beverage service procedures and ensuring there is consistency in beverage presentation;
• feeding back customer comments on food and beverage to the Supervisor on duty;
• providing ideas as to how service or food/beverage quality can be improved.

FOH/Bar presentation and maintenance - The F & B Attendant is responsible for:

• maintaining their personal presentation and being appropriately groomed;
• performing FOH set-up and cleaning as per agreed procedures and standards;
• reporting any necessary repairs or maintenance to the Supervisor on duty.

POS and revenue control - The F & B Attendant is responsible for:

• ensuring customer orders are accurately entered into the point of sale system;
• ensuring all items consumed by customers are accurately charged and paid for;
• ensuring the correct prices are charged for purchases and accurate change given;
• ensuring cash and credit card handling procedures are followed.

Productivity and morale - The F & B Attendant is responsible for:

• contributing to high productivity and good staff morale;
• seeking from the FOH Supervisor, what exactly is expected of them (job description), how to do it (training) and how they will be judged (performance appraisals);
• working as part of a team to ensure that all tasks are completed in order of priority and within an allotted time frame;
• responding to and treating colleagues with professional respect and courtesy;
• being self-motivated, able to follow directions accurately and to work as an integral part of the team;
• contributing new ideas which may improve guest services or departmental operations;
• maintaining a clean and pleasant work environment;
• responding to all customer enquiries in a professional and timely manner.

Occupational health & safety - The F & B Attendant is responsible for:

• adhering to the occupational health and safety guidelines, as outlined in the induction manual and other policies;
• reporting any potentially dangerous situations or practices to the Supervisor on duty.

Telephone handling - The F & B Attendant is responsible for:

• ensuring the telephone is answered in a professional and efficient manner;
• handling any customer enquiries in a professional and helpful manner;
• ensuring any FOH bookings are taken according to procedure;
• ensuring any messages for management, or anyone else, is passed on in a timely fashion.

Other - The F & B Attendant is responsible for:

• any other duties as may reasonably be requested or required;
• other duties that may be required as the position evolves.