YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. 

We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park. 

Our Values: 

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA is seeking a Food & Beverage Supervisor to join the Brisbane City YHA on a full-time basis.  We are seeking a positive, friendly and professionally presented team player with a passion for service and making the day better. 

Duties include but not limited to:

• Assist the Property Manager with day-to-day operations in the Cafe, Bar and Group Catering
• Handle guest requests, inquiries and complaints effectively and efficiently
• Provide ongoing training and coaching to Food & Beverage Attendants
• Ensure accuracy with requests, orders and service delivery
• Maintain standards of hygiene and food handling
• Stock control and ordering  

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

To be eligible to work at YHA Australia you will be required to be fully vaccinated against COVID-19. We encourage Aboriginal and Torres Strait Islander people to apply.

We're looking for someone who is:

• Have an absolute “can do” attitude. 
• Previous Supervisor or Team Leader experience in Food & Beverage service, ideally in a hotel environment
• Responsible Service of Alcohol Competency Card
• Ability to lead by example
• Excellent communication skills
• Flexible availability, including weekends and public holidays
• Permanent residency or unlimited working rights in Australia
• Good knowledge of food and beverage service and products. 
• Well-groomed and professional in appearance.

What’s in it for you?

• Permanent full-time basis within hospitality award rate
• 4 weeks paid annual leave pro-rata
• A supportive and fun team environment
• Access to additional benefits and discounts as part of YHA’s national network
• Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs