We have an exciting opportunity for a Food and Beverage Supervisor to join our Team at Firma Italian!

Within the Emporium Hotel, Firma Italian blends modern and traditional Italian cuisine that is thoughtfully curated to suit any mood or occasion. Whether it’s an intimate dinner, a shared table with friends, or a special celebration, Firma delivers refined Italian dining experiences. With access to over 3,000 exquisite wines from The Reserve Cellar, Firma is a celebration of Italy’s regional traditions, brought to life through thoughtful technique and warm hospitality.

The Role 

The Food and Beverage Supervisor is responsible for the efficient operation of the restaurant, using strong people skills and a hands-on approach to lead the team. By embodying our core value, The Guest is Everything, your focus is on delivering 'total customer satisfaction' through seamless food and beverage service.

 Key Responsibilities 

• Coordinate and manage day-to-day operations with Purpose and Action to consistently exceed guest expectations

• Be flexible to customer demands and have the ability to adapt effortlessly to last-minute changes or requests

• Demonstrate exceptional communication skills and embody an ownership mindset with a genuine desire to drive and implement new revenue initiatives.

• Assist the Venue Manager by providing direction, support, and motivation to the restaurant Team

• Assist with On the Job Training for Team Members

• Maintain open, respectful communication with Team Members, ensuring regular briefings take place and all relevant information is shared

• Take responsibility for guest feedback and complaints, ensuring all issues are handled with empathy and professionalism

• Ensure accurate operation of the Point of Sale System

• Check accuracy of ordered meals and drinks on collection from kitchen and drink service areas

• Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner

• Maintain and assist with inventory control & stock takes

• Practise, monitor, and demonstrate awareness of WH&S policies and procedures to ensure compliance

About you 

• A minimum of 2 years’ experience in a Team Leader or Supervisory role within a hotel, restaurant or bar.

• Organised and proactive, with a focus on adding value to the team.

• You consistently take Pride in detail

• Strong communication skills

• A solution focused approach to problem solving

• Outstanding personal presentation

• A passion for food and beverage, with a desire to work in a five-star hotel environment

• Proven ability to maintain Grace under pressure  

• The ability to work a full-time rotating roster over 7-days including nights;

• A current RSA

 Why Join us?

• Work with a passionate and energetic team

• Gain hands-on experience

• Access industry perks and employee discounts including on accommodation, coffee, and food

• Dry-cleaning of work attire

• Our people matter - we celebrate employee milestones & acheivments

• Warm and supportive culture

• Monthly wellbeing programs; and

• Employee recognition.

 We look forward to receiving your application.