At Crown Resorts, employees embrace our company values through our behaviours. We act respectfully, we are passionate, we work together, and we do the right thing. We uphold these values in every interaction, whether it be our customers, our colleagues or our community. 

Crown Towers delivers a unique and luxurious experience to their guests. With a five star Forbes rating, it is recognised for its exceptional service standards. Crown Metropol is a five star hotel that boasts 658 rooms, Melbourne's largest. 

We are currently looking for Full Time and Part Time Front Office Attendant to join the Crown Towers & Metropol teams. To be successful for this role you will have a passion for delivering exceptional, personalised customer service to each and every one of our guests. 
You will need to have strong attention to detail, as you are responsible for the smooth operation of the Front Office and will need to be able to work in a high volume environment. With consistently high occupancy rates, your duties will include check in and check out, liaising with other departments within the hotel team and having an up-to-date knowledge of all products, facilities and promotional activities. 

What you need:

• Experience in a personalised customer focused position
• A passion in developing a career within the hotel industry
• The ability to multi-task while having a very strong attention to detail
• Front desk or Reservations experience in a premium hotel environment is advantageous
• Knowledge of a hotel property management system, preferably Opera
• Strong product knowledge of Crown’s Hotels  and confidence in upselling
• Ability to commit to a 24/7 rotating roster including overnight shifts, weekends and public holidays
• You must be fully vaccinated against Covid-19 (including booster shots if eligible) or have a genuine medical exception to be eligible to work onsite at Crown

What we offer you:

• Fun, friendly and social team environment
• Complimentary meals while on shift in our staff restaurant
• Tailored, high quality uniforms that are dry cleaned for you before every shift 
• Great working environment where you will receive ongoing support and training

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders and abilities.