Sage Wollongong has 168 rooms, Coldwater Creek Restaurant and Bar, The Five Islands Room & Terrace Restaurant and 13 function rooms and event spaces all equipped with the latest technology, retractable sound-proof doors and two separate pre-function areas. The Grand Pacific Ballroom is ideal for large conferences hosting up to 400 delegates (theatre-style), Sage Hotel Wollongong's stunning southern coastal backdrop, with an adjoining outdoor deck and garden lend themselves well as an ideal wedding spot.

Reporting to the Rooms Division Manager, as the Duty Manager, you will be responsible for ensuring the smooth running of the front desk operations. You and your team will provide guests with an experience that exceeds their expectations throughout their stay. 

Position Requirements:

• To assist in all aspects of running the front desk and supporting the team
• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Coordinate and oversee the running of the hotel in the absence of Senior Management
• Handle and resolve any guest concerns effectively with confidence and in a professional manner
• Ensure the team is consistently being trained and developed for future growth opportunities
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Responsible to maintain an updated MOD log on every shift
• Check rooms, making sure any special requests are carried out accordingly
• Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
• Experience in overnights and rolling the system seen as advantageous
• Build strong positive cross departmental relationships and provide support as required

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections
• Minimum 2 years’ experience as a Duty Manager in a 4/5 star hotel
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work a 24/7 roster, including public holidays and weekends.
• Experience with a hotel property management system
• A current First Aid Certificate and RSA Qualification