The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
 

About the role

• Provide courteous, efficient and professional service to exceed guest expectations.
• Maintaining strict security procedures surrounding guest confidentiality & privacy.
• Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.
• Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
   

he benefits for you

• Fun & flexible work environment
• We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
• Sense of belonging through diversity & inclusion
• Accor Worldwide discounts.  
• Learning & development for your career progression 
• Refer a friend bonus 
• Subsidized onsite parking & discounted Air Train weekly pass.

About You

• Excellence in customer service & phone etiquette
• A can-do attitude and the ability to work effectively within a team.
• Knowledge in Opera Cloud and Third-Party Agents is preferred.
• Ability to work under high pressure, and a fast-paced environment.
• Excellent grooming and presentation.
• The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.
• Guest Service Agent experience is not necessary, new to the industry are welcome to apply.