Opportunity to join a great team in a multi-faceted entertainment complex in Western Sydney. 

The Mercure Sydney Rouse Hill is an Accor Hotel in the Hills District comprising of 78 luxurious rooms, located within The Fiddler, a Premier award wining Sydney Pub Hotel offering quality, sophisticated dining and entertainment in the Hills.

OVERNIGHT SHIFT from 11pm to 7am - We are currently seeking a hands-on experienced Front Office Night Auditor / Reception Agent to join our dedicated and professional accommodation team at the Mercure Sydney Rouse Hill.

Our ideal candidates for this hands-on role, will be a well presented individual, with at least one years' experience in a similar role in a similar environment. You are a first point of contact and a friendly face for the concierge of the hotel during the evening and overnight trade. You are competent in all facets of night auditing including:

• checking-in late night arrivals and settling accounts for early departures;

• assisting guest requests including switchboard operations and reservations;

• completing necessary reconciliation and reports;

• coordinate and oversee the running of the hotel

Proficiency in the hotel system Opera and knowledge of Microsoft Excel is preferred. This position will report to the Hotel Manager.

Above all, you’re down-to-earth, approachable, and genuinely enjoy building rapport while maintaining a high level of professionalism. Authenticity is key — we’re looking for friendly individuals who lead with empathy, communicate warmly, and think on their feet to ensure a seamless customer experience, even in challenging situations.

We require flexibility as this position will consist of NIGHT shifts from approximately 11 PM until 7 AM including weekends and public holidays, on a rotational roster.

We can offer a competitive salary and a supportive team that will allow you to grow and develop your skills.