About us

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights.  We are one of the many local success stories of our region.

About the position

Our Gaming team play an important part to our Club operations. Wests currently have a casual opportunity available for a customer focused individual across our New Lambton and Mayfield sites. Wests Gaming and Beverage operations provide quality service to our members and guests. Key responsibilities include:

• Provide friendly customer service
• Gaming machine service
• Drink orders and delivery to machines
• Reset and payout jackpot wins
• Operation of Tab and Keno terminals
• Cleaning of work station and equipment
• Operation of tills and cash handling
• Collect glasses from the floor and return to bar areas for cleaning

This position will require availability on Friday nights and weekends, with reasonable availability Monday to Thursday. As this position is key during peak periods for our venues, shifts are rostered from the evening through to early hours of the morning.

This position as been identified as a traineeship opportunity. Complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification. 

Certifications required: RSA, RCG, Tab Basics

About you

Bringing your passion for delivering high quality service, you enjoy offering a unique experience to enhance the overall entertainment experience for our members and guests. With an eye for detail, accuracy and compliance with NSW liquor and gaming legislation is one of your top priorities. Working nights and weekends fits with your work/life balance. Large team environments appeal to you and you enjoy fast paced work environments.

What we offer

The Wests Group Australia offer attractive pay rates, paid overtime and penalty rates for weekends and Public Holidays. Wests can offer career development, mentoring and a dynamic, fun and friendly work environment.  Work alongside our passionate and experienced team that truly enjoy what they do. Enjoy a range of benefits and across health and lifestyle including discounted meals, discounted Balance gym membership, special event tickets/invites, discounted accommodation rates for The Executive Inn, The Gateway Inn and our luxury Hotel, The Anchorage located in Port Stephens.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.