Hotel Grand Chancellor Townsville has an exciting opportunity for an experienced and passionate  Guest Service Agent to join our team on a casual basis. If you thrive on providing excellent customer service, possess a welcoming personality, and are keen to build an exciting career in hospitality, then this is the role for you.

Your main responsibilities will include:

• Greet and welcome all guests.
• Provide information to and assist guests with hotel services
• Ensure a smooth welcoming check in and an accurate and efficient checkout 
• Assist with after hours Reservation enquires
• Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported
• Undertaking general clerical & administrative duties
• Managing difficult situations including customer complaints
• Adhering to hotel grooming/dress standards 
• Work across a rotating roster: early morning, late evening, weekends etc.

To be successful in this role, you will ideally possess previous front office or reception experience within a hospitality environment, strong computer literacy and the ability to deliver superior quality customer service. You can work effectively unsupervised, possess an understanding of cross-selling and problem solving techniques, and have strong administrative and organisational skills. 

Knowledge of Property Management Systems, in particular Opera is highly desirable, along with experience working in a hospitality environment. 

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• A passionate person who is able to make both their colleagues and guests smile
• Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay