About the Hotel

Novotel Melbourne South Wharf is located in the beautiful South Wharf with a short walk to the CBD & Southbank. Featuring 347 Accommodation Rooms & Suites, Allora Cafe, and Mr. Carpano Dining and Bar. Our Bar is inspired by the Italian love of al fresco lifestyle, the bar boasts two outdoor terraces serving up a range of Italian and local beverages. 

About the Role

Reporting to the Front Office Manager your key duties include, but are not limited to the following:

• What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and
• Provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to
• Provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety
• What is in it for you?
•  Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Why work for Accor? 
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

 Click ‘Apply’ to begin your journey with us!

The successful candidate will:

• Have the ability to work rotating 7 day roster.
• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that
matches your personality. We support you to grow and learn every day, making sure that work brings purpose to
your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.