Pullman Melbourne City Centre boasts contemporary design that plays on the senses to create the perfect destination for work and play. Every element has been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities.

About the role

We are looking for friendly, team players to be a part of our Front Office team!

Responsibilities include but are not limited to:

• Providing exceptional customer service by responding to guests request promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Actively promote and sell and special promotions or facilities available within the hotel.
• Answer all correspondence and enquiries either via the phone or email.
• High level personal presentation.

Skills & Qualifications

The successful candidate will have:

• Experience in a similar role.
• Excellent communication skills both written and verbal.
• Delivers a high level of customer service in a professional manner.
• Experience with Opera or HOTSOS is preferred but not essential.
• Confidence in juggling multiple responsibilities and thrives in a fast-paced environment.
• The ability to quickly build rapport with guests and handle any potential complaints.
• Highly organised with excellent time management skills.
• Flexible availability to work a rotating roster including mornings, afternoons, and weekends. 

Benefits

• Opportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and Accor, a leading global hospitality company.
• Exceptionally generous accommodation discounts for you, your family and friends.
• Food and beverage discounts. 

We value passionate and energetic employees who love what they do. In return, we will provide you with a fun working environment in an amazing new hotel with a great team to learn from. Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression. 

If you are an experienced Hotel Receptionist seeking a new challenge and career opportunity, apply now!

Only shortlisted candidates will be contacted.