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Guest Service Agent - The Ville

Start: ASAP Where: Townsville City, QLD Type: Full time Pay: On application
Out of town job

JOB DESCRIPTION

Are you passionate about providing exceptional customer experiences? Do you have a warm and welcoming personality that leaves a lasting impression on guests? We are seeking a Guest Service Agent to join our Hotel Front Office team to ensure each, and every guest has a memorable experience.

The Role

As a Part-Time Guest Service Agent, you will be a face of our brand and service standards, playing a vital role in creating memorable and enjoyable experiences for all guests. You will be focused on delivering an outstanding experience for our guests, demonstrating a professional, calm manner, and solutions focused to resolve any concerns that may occur.


RECOMMENDED SKILLS/EXPERIENCE

Event Coordinator
Concierge
Retail / Customer Service
Call Centre Operator
Guest Service Agent

REQUIREMENTS

About You

  • Previous experience in a Front Office Guest Services role is preferred.
  • Demonstrated professionalism with the ability to remain calm and composed in high-pressure situations.
  • Exceptional communication and interpersonal skills
  • Strong computer literacy skills
  • Experience with a property management system, in particular Opera Cloud would be advantageous.
  • Demonstrated ability to multitask in a dynamic, fast-paced environment.
  • Ability to work a rotating roster including nights, weekends, and public holidays.

Why join us

  • Permanent Part-time position.
  • Competitive remuneration plus penalties on weekends, late nights, and public holidays
  • Idyllic location in tropical North Queensland.
  • Uniforms supplied and laundered.
  • Free car parking.
  • Employee Assistance Program.
  • Corporate discount on health insurance.
  • Paid Parental Leave
  • Generous discounts across Morris Group
  • Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

About Us

Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It’s sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.

Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.

As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.

We’re on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you. 

How to Apply

Applications close: 9 August 2024

Sounds like you? Apply now!

Please note: Applicants must have eligible working rights in Australia.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.  

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Interview required

Induction/onboarding required prior to starting role