The Venue

Hyde Hacienda Sydney is without a doubt one of the hottest venues within Sydney. With one of the most iconic views of the Harbour Bridge, Hyde Hacienda offers its signature cocktail menu, South American inspired eats designed to share and some of Australia’s finest DJs and live music. We are pleased to boast that we are undoubtedly Sydney’s Best Lounge and Cocktail Bar having recently won the People’s Choice award for 2022’s Best Lounge and Cocktail Bar as announced by the Australian Good Food Guide. 

The Role

Pullman Quay Grand Sydney Harbour is seeking for a truly passionate hospitality professional who has a vibrant and bubbly personality to represent and be the first impression of Hyde Hacienda! Reporting to the Venue Manager, you will be responsible for greeting guests at the front door of the venue, as well as showing them to their seats. You will also provide assistance to oversee other aspects of the Food & Beverage department depending on the business and its demand. In this role you will also be responsible ensuring quality customer service, attend to operational problems and needs promptly, including customer inquiries and requests. Your daily responsibilities will include: 

• Making bookings and reservations on behalf of guests. 
• Promptly answering phone calls and enquires about our venue/ offerings. 
• Managing the flow of guests.
• Assisting wait staff when required.
• Assist with the running of events. 
• Receiving and handling payments. 

What you bring

• A passion for food & beverage service, as well as, guest engagement and satisfaction.
• Have a vibrant, outgoing personality.
• Strong sales approach and passion for driving and generating business.
• Excellent communication skills; including both verbal and written.
• High attention to detail and accuracy.
• Current RSA Certification - Essential.
• Flexibility to work across a 7 day rotating roster, including nights and weekends.

What’s in it for you?

• Discounted carparking, free dry cleaning, barista coffee & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
• 10 weeks paid parental leave at full salary for the primary carer in addition to government-funded parental leave. 
• Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs. 
• Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Our commitment to Diversity and Inclusion 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.