At Glorietta a Host is one of the first points of contact for guests before being seated for their dining experience. As Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the venue. The Host I, leads the host team and has acute organisational and people skills which often is infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organisational efficiency.

A successful Host may be responsible for training other reception team members on process and service standards set at Glorietta. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.

• Must have Booking System and POS experience (Now Book It and IMPOS preferable but not essential)
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)