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Full Time Night Auditor - Sage Wollongong

Start: ASAP Where: Wollongong, NSW Type: Full time Pay: On application

Sorry you're a bit late, this job expired on March 26, 2023. Set up a job alert to be notified when similar jobs are available.


JOB DESCRIPTION

Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

Sage Wollongong has 168 rooms, Coldwater Creek Restaurant and Bar, The Five Islands Room & Terrace Restaurant and 13 function rooms and event spaces all equipped with the latest technology. Sage Hotel Wollongong's stunning southern coastal backdrop, with an adjoining outdoor deck and garden lend themselves well as an ideal wedding spot.

Reporting to the Rooms Division Manager, you will be responsible for ensuring the smooth running of the front desk operations during the overnight period. You and your team will provide guests with an experience that exceeds their expectations throughout their stay. 

 

Night Auditor - Night Shift from 11pm - 7am full time available. 

Must be available to work on a rotating roster, weekends and public holidays.

  • The accurate recording and breakdown of Room Tariffs / Packages on the PMS for all guests.
  • Verify Mode of Payment and necessary settlement details (Credit Card, Charge Back Authorisations, Cash Deposits etc.) are accurately substantiated and recorded on the PMS.
  • This role requires overnight shifts between 11pm and 7am.
  • Follow up with guests or sales team as required to complete the same for every arrival.Verify Routing Instructions on the PMS are according to the specific billing instructions for all guests
  • Authorise and control all requests for special amenities for Guest Rooms – wine, chocolates, flower, fruit and give away’ s.
  • Regular reporting of maintenance requirements and scheduling repairs at appropriate times to keep all areas looking and functioning optimally.
  • Career growth opportunities throughout the Vista Hospitality Group
  • Food & Beverage  and accommodation discounts across the Vista Hospitality Group
  • A free Familiarisation Stay 
  • Referral incentive program
  • An EAP program and steadfast commitment to creating a positive staff culture

At Vista Hospitality we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing, then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.


RECOMMENDED SKILLS/EXPERIENCE

Concierge
Duty Manager
Front of Desk Manager
General Manager
Shift Manager
Operations Manager

REQUIREMENTS

  • The ability to curate memorable experiences for our guests whilst building sincere emotional connections
  • Professional verbal and written communication skills and an eye for detail
  • Impeccable grooming and presentation
  • The ability to multi-task, work under pressure and problem solve effectively.
  • The flexibility to work a 24/7 roster, including public holidays and weekends.
  • Experience with a hotel property management system
  • A current First Aid Certificate and RSA Qualification
  • Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
  • Experience in overnights and rolling the system seen as advantageous


Interview required

Induction/onboarding required prior to starting role