Under the general direction of the Duty Manager you will deliver quality customer service, so our guests feel welcome and to ensure they have everything they need.  From the Front desk you will greet guests in person and over the phone, offering information, handling transactions, and genuinely creating a comfortable and a unique guest experience.  You will abide by the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements including the service of alcohol, preparing, and delivering a range of non-alcoholic and alcoholic beverages as well as various food items

Night Audit tasks

• Conduct the Night Audit as required and as per night Managers checklist.
•  Preparation and audit of account payable vendors
• Ensure all Credit Card Terminals have balanced to the Property Management System (PMS). This includes revenue and refunds processed via credit cards.
• Complete and distribute appropriate reports to the relevant departments as per Night Audit checklist.
• Identify and correct any discrepancies in charges posted to guest folios.
• Maintain efficient internal control procedures to assist in the prevention of theft or fraud.
• Ensure all hotel floats, keys are logged in and out, and are correct at the end of each shift.
• Responsible for ensuring 100% compliance and follow up on:       
• Accounts Payable from receiving of invoice to payments made to supplier, maintain Vendors
• Purchase Orders

Required Skills and Behaviours –

• Ability to communicate effectively with colleagues, guests, and external parties in spoken and written form.
• Night shift experience
• Responsible Service of Alcohol Certificate
• Professional and personable, with a “role up the sleeves”, can do attitude
• Strong team working skills
• Flexible to work across different shifts on a rotating roster, including weekends
• You make calm, collected decisions.
• A passion for delivering superior results
• You must meet the appropriate legal requirements to work in Australia.