We are on the lookout for experienced hospitality professionals to join our family and help our business grow. The Lorne hotel is situated a few hours outside of Melbourne along the beautiful and ever popular Great Ocean Road on the Surf Coast.

This multi-faceted hotel, situated just a few hundred meters from the beach, draws the tourist crowds and locals alike for its food and location. Merivale aims to bring everything that we love about hospitality to the wonderful and diverse state of Victoria.

The Role

This is an incredible opportunity to join the Lorne Hotel team as Operations Manager. Be a part of guiding the business, developing our future leaders and giving our guests a world class experience. The role affords the opportunity to learn from a team of passionate hospitality professionals as well as be a part of one of Merivales most iconic locations.

We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community.

We build teams who know how to deliver guest experiences like no other.

Our leaders are expected to always drive the teams they support to create magical moments for every guest – big and small! 

In a nutshell, you will need to

• Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
• Lead & Coach a diverse team of people.  Ensuring that team culture is guest focused, community led, and sales driven.
• Competency to drive the financial results of the department.  Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
• Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
• Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

If you are looking to work within one of our biggest venues, be involved in the community while working at a destination location and enjoying the work / life balance that The Lorne offers - then this role is for you!

We are looking for experienced Managers that have:

• 3+ years’ experience in a similar role, previous management of multi-outlet venues will be highly regarded
• Have experience with compliance and being community minded
• Proven track record in creating positive change and uplifing staff moral
• Believe in and experienced in upskilling and mentoring staff of all levels
• Passionate about excellent guest experiences.

The Reward

When you join Merivale, you are joining a company that values you. In return, you will be provided with fantastic career development opportunities, a strong and supportive team environment, incredibly generous discounts and benefits at 80+ venues with a tonne of training and development opportunities, supporting our next generation of hospitality professionals.

If you live for the art of a great drink, building a superstar team and delivering world class service - We would love to hear from you! Get in touch with us today.