We are seeking a highly organised and proactive Events, Reservations, and Sales Manager to join our dynamic team at Bistro Moncur and Woollahra Hotel. This role is pivotal in driving sales, managing day-to-day reservations, coordinating events, and streamlining administrative operations while maintaining excellent guest and client relationships.

Key Responsibilities:

Sales and Business Development:

• Drive functions, events, and reservations sales to achieve monthly and annual revenue targets.
• Proactively respond to enquiries and leads to convert opportunities into confirmed bookings.
• Develop and maintain strong client relationships to encourage repeat business and referrals.
• Provide monthly reporting on sales performance, KPIs, and revenue streams.
• Attend networking opportunities and host famils to showcase venue offerings.

Reservations Management:

• Answer phones and manage general reservation bookings for Bistro Moncur and Woollahra Hotel.
• Confirm all bookings for the following day and manage standing bookings.
• Oversee the SevenRooms back end for reservations.
• Provide weekly reporting on Bistro Moncur bookings and upcoming functions.

Events and Functions Management:

• Respond to functions and event leads, conduct site visits, and oversee tastings for Bistro Moncur and Woollahra Hotel.
• Coordinate and plan in-house events for both venues, ensuring seamless execution.
• Handle event ticket link creation for internal and occasional client events.
• Develop creative packages and promotions to increase event sales.

Design and Administrative Tasks:

• Menu design, printing, and occasional ad hoc design work.
• Generate tax receipts and manage monthly Stripe reporting.
• Produce gift vouchers for promotions, charities, and events.
• Streamline office administration, including stationery ordering and inbox management across four email accounts (BM, WH, Direct Work, and Tripleseat).

Reporting and Systems:

• Provide monthly sales reporting and KPIs.
• Manage Tripleseat back end for event management.
• Respond to general email enquiries professionally and efficiently.
• Oversee lost property management and resolution.