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We are seeking an experienced and passionate Restaurant Supervisor to join our team at SUUM, a modern Korean omakase restaurant located in the heart of Brisbane CBD. Our intimate 16-seat chef’s counter showcases seasonal, creative cuisine with curated beverage pairings, and we pride ourselves on delivering an exceptional guest experience.

Job tasks and responsibilities

• Manage all FOH duties as the sole Supervisor (single-staff FOH operation)

• Handle phone calls, reservations, and guest enquiries in a professional manner

• Welcome guests and provide warm, attentive service throughout the dining experience

• Present and serve wines and beverages, offering pairing suggestions and explanations

• Collaborate with chefs to assist in explaining dishes and menus to guests

• Ensure smooth communication between kitchen and guests during service

• Maintain floor readiness, table setting, and cleanliness in accordance with fine dining standards

• Monitor guest satisfaction and respond promptly to feedback or requests

• Assist with closing duties, including basic cash handling and end-of-day checks

• Uphold health & safety standards and represent the brand with professionalism

Essential Requirements:

• Previous experience in fine dining or premium hospitality service

• Strong wine and beverage knowledge (WSET certification desirable but not essential)

• Excellent communication skills and a warm, professional manner

• Ability to manage FOH operations independently with confidence

• Strong organisational skills to handle reservations, guest enquiries, and service flow

• High attention to detail and commitment to service excellence

• Flexibility to work evenings (Tuesday–Saturday)

Desirable Attributes:

• Experience with wine pairings and upselling premium beverages

• Passion for Asian or omakase-style dining concepts

• Ability to collaborate closely with chefs to enhance guest experience

• Calm under pressure and solutions-focused attitude

• Professional presentation and grooming standards