The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

The Venue

Located on the scenic riverfront at Portside, Hamilton, Byblos invites you to explore rich flavors and traditions in a setting that blends ancient history with modern sophistication.

Our recent renovations have redefined Byblos, but the traditional warmth and exceptional hospitality remain at the forefront. The food combines the finesse of contemporary culinary techniques with a rich history. 

Opportunity

Host

As a Host/Hostess, you are the first and last impression of our restaurant. Your warm welcome, attention to detail, and ability to manage the flow of the dining room help ensure an outstanding guest experience. If you thrive in a dynamic environment, enjoy working with people, and keep cool under pressure, we want to meet you.

Key Responsibilities:

• Greet all guests warmly and professionally as they enter the restaurant

• Manage reservations and walk-ins using a table management system

• Maintain an accurate waitlist and provide guests with realistic wait times

• Coordinate with servers and managers to seat guests efficiently and evenly

• Answer phone calls and assist with inquiries, take reservations, and provide information about the menu and services

• Keep the entrance area clean, organized, and welcoming

• Handle guest concerns or complaints promptly and with a problem-solving mindset

• Support the flow of service and assist with other front-of-house duties as needed

Wait Staff

The Waiter/Waitress is responsible for providing exceptional customer service from the initial greeting of a customer to close out of their bill. They must meet all reasonable requests of the customer acting as the primary contact for the customer's dining experience. The Waiter/Waitress has a direct reporting line to the Venue Manager. During shifts, the Waiter/Waitress is also accountable to the Floor Supervisor. 

Key to your success will be your demonstrated experience in the following areas:

• Greet and escort customers to their tables, providing excellent customer service to guests

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses and maintain a tidy dining area for customers

• Inform customers about the day’s specials 

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization 

• Communicate order details to the Kitchen Staff

• Serve food and drink orders 

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• Follow all relevant health department regulations 

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

Host 

Qualifications:

• Previous experience in a host/hostess or customer-facing role preferred

• Excellent communication and interpersonal skills

• Professional appearance and a positive, upbeat attitude

• Strong multitasking and organizational abilities

• Ability to stand for extended periods and work in a fast-paced environment

• Flexible availability, including evenings, weekends, and holidays

Wait Staff

• Proven work experience as a Waiter/Waitress

• Hands-on experience with cash register and ordering information system POS

• Basic math skills

• Attentiveness and patience for customers

• Excellent presentation skills

• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

• Active listening and effective communication skills

• Ability to work as part of a team

Offer
You will be joining a company that wants you to succeed, we offer:   

• Competitive award rates for our casual staff 

• Flexible working hours to suit your lifestyle

• Amazing discounts at our venues

• Career and development opportunities, learning from the best.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.