We have an exciting opportunity for a Senior Front Office Assistant Manager to join our Hotel team and work at the region’s newest luxury hotel; Ardo. 

About the role:

As a Senior Front Office Assistant Manager, you will provide operational support to the Front Office Manager by overseeing the Front Office teams. You will be responsible for managing an effective team of professionals including completion of rosters, reports, and timesheets, identify opportunities to implement change, ensure customer complaints are promptly investigated and resolved fostering a positive outcome and greet all guests as a representative of the Senior Management Team. 

Who we are looking for:

• Relevant tertiary qualifications and demonstrated experience in a supervisory or managerial role within the hospitality industry, preferably in front office operations.
• Availability and capable of working days, nights, weekends, public holidays
• Proficiency in hotel property management systems (Opera Cloud is preferred) and other relevant software applications. 
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest interactions with professionalism and tact.
• Strong problem-solving and decision-making abilities.
• Exceptional organisational and time management skills.

Why choose Ardo:

• Permanent full-time employment.
• Competitive remuneration package including assistance with relocation expenses for ideal candidates.
• Idyllic location in tropical North Queensland.
• Work in the region’s newest luxury hotel.
• Permanent career opportunities with pathways to upper management and between sister properties around Australia.
• Uniforms supplied and laundered. 
• Free car parking.
• Generous discounts across Morris Group businesses.
• Corporate discount on health insurance.
• Employee assistance program.
• Paid parental leave

About Ardo:

Ardo is a brand new $88 million dollar hotel due to open in Townsville in late 2023. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It’s sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.

About Morris Group:

Ardo is the latest addition to Morris Group’s tourism offering which as well as The Ville Resort-Casino, includes Northern Escape Collection’s Orpheus Island Lodge, Morris Nautical and Mt Mulligan Lodge.

At Ardo we’re passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. As part of Morris Group, Ardo is continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.

Applicants must have eligible working rights in Australia.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability or age.

Who we are looking for:

• Relevant tertiary qualifications and demonstrated experience in a supervisory or managerial role within the hospitality industry, preferably in front office operations.
• Availability and capable of working days, nights, weekends, public holidays
• Proficiency in hotel property management systems (Opera Cloud is preferred) and other relevant software applications. 
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest interactions with professionalism and tact.
• Strong problem-solving and decision-making abilities.
• Exceptional organisational and time management skills.