Are you guest focused, energetic and friendly?

We are a small and tight team, and we are searching for someone that is positive and works well alone and in a team.

Shift work is required with either early or late shifts over a 7 day roster which includes weekends so flexibility and availability are key attributes.

The role....

- Greet all guests and assist with check-in and check-out procedures
- Build and maintain positive relationships with all guests in order to anticipate their needs
- Balance daily banking
- Perform Front Desk daily duties and tasks to the highest standards
- Maintain, be responsible and conduct daily reports
- Good understanding of a Property Management System - not essential as training will be provided
- Maintaining positive team moral and friendly front office environment
- Communicate regularly with housekeeping, maintenance and reservations in regards to room status, availability and room moves

Benefits Include:

• F&B & Hotel discounts
• Good pay and regular guaranteed hours.
• Opportunities for promotion & cross training
• Incentive scheme and staff discounts at our sister venues.
• If you would like to join the friendly team and the above fits your skills, apply with your CV and cover letter with references and visa status

3 Vacancies Available :

Vacancy 1: Night Audit/ Reception - Friday & Saturday 11pm - 7am - part time 2 days a week possibly up to 4
Overall Job description Night Audit:
Check in any late arriving guests, reservations via email/phone. Book in any last minute walk in guest, Balance Daily Banking before running DAY END, security checks, light cleaning and early checkouts.

Vacancy 2: Reception/PM shifts - Thursday - Sunday 3pm - 11pm - full time 4 days a week
Overall Job description PM Shift:
Check in guests, reservations via email/phone. Prepare tomorrow arrivals for the next day. Some Maintenance required. Prepare late arrivals. Balancing banking.

Vacancy 3: Reception PM Shifts Monday to Wednesday from 3pm to 11pm & Saturday Sunday AM shifts from 7am to 3pm - full time 5 days a week
 

- Good relationship building skills
- Be confident and empathic when dealing with all guests
- Be highly motivated and customer focused
- Be a team player with excellent communication skills
- A high standard of personal presentation
- Excellent time management and prioritising skills
- Good computer skills
- Knowledge of Clarity PMS system preferred but not essential (training provided)
- Keen eye for detail
- Admin and reception experience related to hotel
- Initiative and motivation
- Experience with Word/Excel
- Good understanding in e-mail writing