Pullman Melbourne City Centre boasts contemporary design that plays on the senses to create the perfect destination for work and play. At Pullman, connections are seamless and intuitive: every element has been thoughtfully considered and tailored to the modern-day traveler seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities.

About you

You will be a welcoming face of the hotel. You will possess excellent customer service and communication skills, and have a genuine passion for Hospitality.

About the role

Make a memorable first and last impression for our guests. As part of the Front Office department, you will be a key point of contact for guests and help in ensuring their stay is enjoyable. 

Your responsibilities will include but not limited to: 

• Welcome and farewell all guests;
• Assist guests with queries on places of interest, directions, dining options, transport & local events;
• Transfer, storage and handling of guest luggage and property;
• Park and retrieve guest cars as part of the properties valet service.

Skills & Experience

• A minimum of 1-2 years in a customer service environment
• Familiarity with Melbourne locations and hotspots
• Excellent communication and time management skills
• Positive attitude
• Previous Opera system knowledge will be highly regarded
• Full Australian Manual Driver's License 

Benefits

• Opportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and a global brand, Accor.
• Food and Beverage discounts
• Accommodation discounts for you, your family and friends.
• Discounted parking

Only shortlisted candidates will be contacted.