JOB DESCRIPTION

We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.

The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals.

You should also be a team player and be able to effectively communicate with our Kitchen Staff to ensure orders are accurate and delivered promptly.

Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.

Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

Responsibilities
 

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using POS ordering systems
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant COVID-19 guidelines.
• Provide excellent customer service to guests
   

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (Lightspeed/Counter)
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Flexibility to work in shifts

LOCATION

Sanctuary Cove Boulevard, Hope Island QLD, Australia (view on map)

Please note: You should have a minimum up to 1 year previous experience.

REQUIREMENTS

- RSA 

- 1 year of waiting experience

1 year experience