Owning Company; Pro-Invest Group

Pro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.

Brand; Ink Hotel & Restaurant

Here you can:

Be Yourself 

Who you are is who we are so bring the real you! The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.

Lead Yourself 

We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.

Make it Count

As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.do.

Job Overview

As the Night Auditor (NA), you will support the Managers in accurately conducting the nightly audit process of hotel revenue and expenses at Ink Hotel. You will also prepare daily revenue reports for our management team and will support in delivering superior guest service standards, through adhering to the brand standards and local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements.

This role is designed to predominately cover the overnight shifts, inclusive of weekend shift work, but may be required to complete day shifts as required.

Duties & Responsibilities

FINANCIAL RETURNS

• Conduct the Night Audit process as per Night Auditor’s checklist. 
• Tasks include, but are not limited to: correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately. 
• Balance accounts at the end of each day and post any outstanding charges to guests’ accounts 
• Balance cashier’s accounts 
• Support Managers in maintaining efficient internal control procedures to assist in the prevention of theft or fraud. 
• General Administrative support. 
• Support Managers with Accounts Payable process, primarily batching and scanning invoices into NetSuite. Other support tasks may be assigned by the M.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Actively participate in required training sessions and ensure that any pre and post course work is completed by the due date. 
• Adhere to brand standards for presentation, grooming and punctuality.
• Perform detailed shift handover with oncoming shift where required. 
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team. 
• Cooperates, coordinates and communicates with other hotel departments as required. 
• Attend and participate in daily briefings, meeting sand training sessions as scheduled. 
• Communicates to his/her supervisor any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges.

GUEST EXPERIENCE

• You are the first point of call for any guest queries whilst on shift. If matters are unable to be resolved, you may escalate to your acting  Manager. 
• Act as a trusted business advisor; ensure that commitments are met, and value is delivered. 
• Greet all guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity paying particular regard to the importance of Ink Rewards member and other VIP’s.
• Responds to guest needs and resolves related problems in an appropriate timeframe with acceptable service recovery. Follow up on all guest issues and record details accordingly in the hotel log. 
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
• Attends to all guest queries and requests promptly including Food & Beverage. 
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 
• Knowledgeable of all special promotion procedures. 
• Inspects and cleans front of house and back of house regularly. 
• In-house guest safety and security. 
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

RESPONSIBLE BUSINESS

• Maintain all procedures and adheres to them within the Pro-invest hotels group (PIH) guidelines, in particular with emphasis on hotel finance policies. 
• Assists with the Property Management Systems (PMS) in emergency situation and ensures you consider the safety and security of team members and hotel guests as well as oneself. 
• Assist the Emergency Response Team to prepare for emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. 
• Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommend and implemented corrective actions as required, to prevent or minimize the chance of recurrence.
• Property security.
• Strictly adhere to company policy concerning the Trade Practices Act, gifts & bribery & data privacy regulations. 
• Perform other duties as reasonably assigned.

Accountability

Reports to – Managers

External

• Interacts with guests and individuals external to the business including, but not limited to, current and potential clients, suppliers; 

Qualifications & Requirements

Required Skills

• Be approachable, authentic, and solutions focused.
• Have a no-nonsense work ethic and a genuine desire to help others
• Enjoy the detail.
• Champion our culture and live our values
• Excellent end-user of IT applications/systems
• Ability to communicate effectively with colleagues, guests and external parties in spoken and written form.
• Responsible Service of Alcohol Certificate (vic).
• Professional and personable, with a “role up the sleeves”, can do attitude
• Strong team working skills. 
• You make calm, collected decisions – even when the clock is ticking.
• A passion for delivering superior results.
• You must meet the appropriate legal requirements to work in Australia. 

Experience

• Night Audit/Hotel Reception + relevant PMS experience will give you a competitive advantage

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Owning Company; Pro-Invest Group

Pro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.

Brand; Ink Hotel & Restaurant

Here you can:

Be Yourself 

Who you are is who we are so bring the real you! The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It’s those just-you qualities that make it more personal for you, and our guests.

Lead Yourself 

We support you, and you support we. We trust you to give it your all, take initiative, do right when no one’s watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do.

Make it Count

As long as we’re here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter.do.

Job Overview

As the Night Auditor (NA), you will support the Managers in accurately conducting the nightly audit process of hotel revenue and expenses at Ink Hotel. You will also prepare daily revenue reports for our management team and will support in delivering superior guest service standards, through adhering to the brand standards and local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements.

This role is designed to predominately cover the overnight shifts, inclusive of weekend shift work, but may be required to complete day shifts as required.

Duties & Responsibilities

FINANCIAL RETURNS

• Conduct the Night Audit process as per Night Auditor’s checklist. 
• Tasks include, but are not limited to: correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately. 
• Balance accounts at the end of each day and post any outstanding charges to guests’ accounts 
• Balance cashier’s accounts 
• Support Managers in maintaining efficient internal control procedures to assist in the prevention of theft or fraud. 
• General Administrative support. 
• Support Managers with Accounts Payable process, primarily batching and scanning invoices into NetSuite. Other support tasks may be assigned by the M.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Actively participate in required training sessions and ensure that any pre and post course work is completed by the due date. 
• Adhere to brand standards for presentation, grooming and punctuality.
• Perform detailed shift handover with oncoming shift where required. 
• Develop and maintain cohesive working relationships within immediate team, and wider hotel team. 
• Cooperates, coordinates and communicates with other hotel departments as required. 
• Attend and participate in daily briefings, meeting sand training sessions as scheduled. 
• Communicates to his/her supervisor any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges.

GUEST EXPERIENCE

• You are the first point of call for any guest queries whilst on shift. If matters are unable to be resolved, you may escalate to your acting  Manager. 
• Act as a trusted business advisor; ensure that commitments are met, and value is delivered. 
• Greet all guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity paying particular regard to the importance of Ink Rewards member and other VIP’s.
• Responds to guest needs and resolves related problems in an appropriate timeframe with acceptable service recovery. Follow up on all guest issues and record details accordingly in the hotel log. 
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
• Attends to all guest queries and requests promptly including Food & Beverage. 
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 
• Knowledgeable of all special promotion procedures. 
• Inspects and cleans front of house and back of house regularly. 
• In-house guest safety and security. 
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel. 
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

RESPONSIBLE BUSINESS

• Maintain all procedures and adheres to them within the Pro-invest hotels group (PIH) guidelines, in particular with emphasis on hotel finance policies. 
• Assists with the Property Management Systems (PMS) in emergency situation and ensures you consider the safety and security of team members and hotel guests as well as oneself. 
• Assist the Emergency Response Team to prepare for emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. 
• Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommend and implemented corrective actions as required, to prevent or minimize the chance of recurrence.
• Property security.
• Strictly adhere to company policy concerning the Trade Practices Act, gifts & bribery & data privacy regulations. 
• Perform other duties as reasonably assigned.

Accountability

Reports to – Managers

External

• Interacts with guests and individuals external to the business including, but not limited to, current and potential clients, suppliers; 

Qualifications & Requirements

Required Skills

• Be approachable, authentic, and solutions focused.
• Have a no-nonsense work ethic and a genuine desire to help others
• Enjoy the detail.
• Champion our culture and live our values
• Excellent end-user of IT applications/systems
• Ability to communicate effectively with colleagues, guests and external parties in spoken and written form.
• Responsible Service of Alcohol Certificate (vic).
• Professional and personable, with a “role up the sleeves”, can do attitude
• Strong team working skills. 
• You make calm, collected decisions – even when the clock is ticking.
• A passion for delivering superior results.
• You must meet the appropriate legal requirements to work in Australia. 

Experience

• Night Audit/Hotel Reception + relevant PMS experience will give you a competitive advantage

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.