First Impressions Last: 5 Tips to Elevate Your Front-of-House Service in 2024
Mar 13, 2024
First Impressions Last: 5 Tips to Elevate Your Front-of-House Service in 2024
Whether you're a budding restaurateur or a seasoned pro, there's always room to improve your front-of-house (FOH) game. After all, that initial impression can make or break your favourite foodie’s experience. Let's dive into our five friendly tips to make sure your FOH service stands out the most in the block!
1. Start the day with the same mindset 🤝
Pre-shift meetings might not be everyone's favourite activity, but they're essential for a smooth shift ahead. This is the best time to make sure everyone is aligned about the day’s goals while fostering camaraderie as a staff.
2. Delegate your roles wisely ✍️
From the welcoming host to the efficient busser, each member of your FOH team is crucial for success. Ensure everyone knows their role and feels valued! When everyone understands how they contribute to the bigger picture, magic happens. It's all about teamwork and mutual respect.
3. Reward your regulars 🥇
Who doesn't love feeling special? Take note of your guests' preferences. Remembering details like their favourite drink or dietary restrictions can turn an ordinary meal into an extraordinary experience. Let's add a personal touch and see those smiles light up!
4. Improvisation is key ✅
The show must go on! Just like in the theatre, it’s an underrated skill to improvise and keep the crowd (or the guests on your waitlist) entertained. Provide alternative seating options or keep them informed about their wait time. Making the wait enjoyable ensures a positive start to their dining experience.
5. Stay Flexible 🤸
We don’t mean yoga when we say flexibility is key! While guidelines are helpful, it's essential to empower your team to adapt to different situations. Encourage them to prioritise guest needs and make quick decisions when necessary. It's the unexpected touches that leave a lasting impression!
Connect with hundreds of keen talent in your area
Nailing down a world-class FOH service requires dedication and a commitment to excellence. With that said, Barcats can help your search for the perfect team by connecting you with our top-tier talent near you!
Ready to take your FOH service to the next level with Barcats? Click here to learn more.
