Hospo 101: What is an RSA and RCG? (2024 Edition)

Jun 25, 2024

In the hospitality industry, understanding the Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) is crucial. These certifications are not just mandatory for many hospitality roles, but they also play a significant role in ensuring a safe and enjoyable environment for both staff and patrons.

What is RSA?
The RSA, or Responsible Service of Alcohol, is a certification required for anyone working in licensed venues where alcohol is served, such as bars, restaurants, clubs, and hotels. The RSA training program is designed to educate hospitality workers on the laws and regulations regarding the service of alcohol, as well as how to handle various situations involving alcohol consumption.

Key Topics Covered in RSA Training:

• Understanding the effects of alcohol on the body
• Recognizing signs of intoxication
• Techniques for refusing service
• Legal responsibilities and penalties
• Strategies for ensuring responsible service

What is RCG?

The RCG, or Responsible Conduct of Gambling, is a certification required for individuals working in establishments that offer gambling services, such as casinos, clubs, and hotels with gaming machines. RCG training aims to provide staff with the knowledge and skills to ensure gambling is conducted responsibly and to minimize harm to patrons.

Key Topics Covered in RCG Training:

• Identifying problem gambling behaviors
• Understanding the impact of gambling on individuals and families
• Legal requirements and regulations related to gambling
• Customer service techniques to support responsible gambling
• Procedures for self-exclusion and helping patrons seek assistance

Why RSA and RCG are Important

Both RSA and RCG certifications are essential for maintaining a safe and compliant hospitality environment. Here’s why they matter:

1. Legal Compliance: These certifications are legally required for many roles in the hospitality industry. Without them, both the employee and the venue can face significant penalties.
2. Customer Safety: Knowledge from RSA and RCG training helps staff prevent and manage potentially harmful situations, ensuring a safer environment for patrons.
3. Professional Responsibility: Being trained in RSA and RCG demonstrates professionalism and commitment to ethical standards in the hospitality industry.
4. Harm Minimization: Proper training equips staff to recognize and address issues like intoxication and problem gambling, reducing the negative impact on individuals and the community.

Where to Get RSA and RCG in Australia

Obtaining RSA and RCG certifications in Australia involves completing accredited training courses. Here’s how you can get started:

1. Online Courses: Several accredited providers offer online RSA and RCG courses, which can be convenient if you prefer to study at your own pace. Ensure the provider is recognized in your state or territory.
2. In-Person Training: Many training organizations and TAFE institutions offer face-to-face courses. This can be beneficial if you prefer interactive learning and direct access to instructors.
3. Employer-Sponsored Training: Some hospitality venues offer RSA and RCG training for their staff. Check with your employer to see if this is an option.

State and Territory Specific Requirements:

• New South Wales: RSA and RCG are mandatory for most hospitality workers. Courses must be approved by Liquor & Gaming NSW.
• Victoria: RSA is required, and training must be conducted by a provider approved by the Victorian Commission for Gambling and Liquor Regulation (VCGLR).
• Queensland: RSA is mandatory, while RCG is required for those working in gambling-related roles. Both certifications must be from accredited providers recognized by the Office of Liquor and Gaming Regulation (OLGR).
• Western Australia: RSA is required, and training must be through a provider approved by the Department of Local Government, Sport and Cultural Industries (DLGSC).
• South Australia, Tasmania, Northern Territory, and Australian Capital Territory: Each region has specific requirements and approved training providers.
   

Conclusion

Getting your RSA and RCG certifications is a vital step for anyone pursuing a career in the hospitality industry in Australia. These certifications not only ensure you are legally compliant but also equip you with the knowledge to create a safer and more responsible environment for your patrons. Whether you choose online courses, in-person training, or employer-sponsored programs, make sure to obtain your RSA and RCG from accredited providers to stay on the right side of the law and uphold the standards of the hospitality industry.
 

Check out our Training Hub section to learn more about upcoming RSA and RCG courses with our industry partners!