Why Your Best Hospo Staff Keep Leaving (And What They Actually Want)‍

If you run a venue, you already know: keeping good staff is harder than ever. We surveyed our network of hospitality staff to find out what's actually driving turnover — and what workers want that they're not getting.

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The workforce in constant motion‍

Only 13% of hospo workers stay in a role for more than two years. But here's the thing: it's not that workers are disengaged. They're under pressure. 81% say cost of living is driving them to seek more hours, and nearly a third are already juggling two or more jobs.

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What workers actually want‍

When we asked what they wanted more of, the answers were clear: one-off high-value shifts (30%), training and upskilling (27%), and everyday perks (21%). Workers aren't just chasing hours — they want flexibility, growth, and recognition. Venues that offer these things have a real edge in attracting talent.

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Hiring is stuck in the past‍

Word-of-mouth still dominates how workers find jobs — by a huge margin. That means you're only seeing candidates who already know someone at your venue, missing the vast majority of available talent who simply haven't heard of you.

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The opportunity‍

Venues that modernise their approach, making it easier for workers to discover them and investing in flexibility and growth, will win the talent war.

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Download the full report to see all the data and insights.