FAQ

Finding Jobs

What happens after I apply for a job?

Once you apply for a job on Barcats, your application will be sent directly to the venue hiring manager. They will review your profile and may contact you for an interview if you are a suitable candidate. You can also track the status of your applications within your Barcats account.

How can I search for jobs in Australia?

Barcats offers aneasy search function to find jobs that match your criteria. You can filter yourjob search by:

· Keyword: Search for specific job titlese.g., bartender, bar manager, waiter

· Skills: cocktail making, customer service

· Job Type: Filter jobs by full-time,part-time, or casual work

· Location: Search for jobs in your city orpreferred suburbs like Sydney, Southbank, Townsville, etc.

· Venue Type: Filter by venue type e.g., pubs,clubs, restaurants, cafes

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Do I need to have experience to apply for jobs on Barcats?

Not at all - Hospitality welcomes everyone. It’s a preferred career option for students too. Barcats also offers FREE online and in-person training opportunities to help staff upskill and find their next job. Check out the latest training opportunities here: https://www.barcats.com.au/hospitality-training/

Do I need to pay for any service on Barcats?

Nope, Barcats is completely free. You can sign up and apply for as many jobs as you like. We also offer free online and in-person training to help hospo staff upskill and land their next role. Plus, our wider community hooks Barcats members up with extra savings and benefits.

Signing up

Do I need a uniform to work in hospitality?

Work attire varies depending on the venue and they might provide uniforms, if applicable. However, it’s best to show up in a black shirt/t-shirt, black pants and close-toed shoes for your first shift, unless specified otherwise by the employer.

What should I include in my profile to get noticed by employers?

A complete andwell-crafted profile is key to getting noticed by employers on Barcats. Hereare some tips:
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· Use a professional profile picture or betteryet, one of you working!

· Write a concise bio highlighting your skillsand experience in the hospitality industry.

· List your relevant skills andcertifications.

· Indicate your availability.

· Proofread your profile carefully for anytypos or grammatical errors.

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How do I sign up to Barcats and create a profile?

Signing up is easy!Visit https://www.barcats.com.au/sign-up-staff/ and sign up for FREE! You can create a profile using your email address or social media account. Be sure to complete your profile information including your:
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· Full Name

· Location: City & State

· Contact Information: Phone number &Email

· Previous work experience: Highlight relevantbar or hospitality experience

· Skills & Certifications: List anyrelevant skills like cocktail making, waitressing, RSA certificate

· Availability: Indicate your preferred workdays and hours

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Once your'e hired

I am no longer interested in or cannot work the job I accepted. What do I do?

You can withdraw from a job provided you have given the venue/employer adequate notice. It may affect your overall staff rating. We understand that sometimes life can get in the way. However, it is your responsibility to communicate directly with the employer.

I had an issue working at a venue. What can I do now?

You can rate a venue on Barcats after your 1st shift. Alternatively, you can contact us at infobarcats@getpayc.com to make a complaint. Any issues regarding role and compensation changes, along with differences in work hours sit with the venue and are best resolved directly with your employer.

How do I get paid?

Barcats acts as a platform to connect staff with venues. You will be paid directly by the venue you work for according to their agreed-upon payment terms. Clarifying payment schedules and methods with the venue during the interview process is important.

Eligibility

What is needed?

· All Barcats members must have the right towork in Australia.

· Spoken language and level of fluency will beoutlined in your profile.

· Barcats encourages people of all ages (over15+), provided they are legally qualified and certified to work the job.

· All Barcats staff must have an Australianphone number to apply for Rockstar shifts.

General

Does Barcats have any placement fees?

None. You can directly connect with staff to trial and hire staff based on what suits you.

How can Barcats help me find staff for my venue?

Barcats is Australia’s largest hospitality community with ~250K staff members looking for hospitality jobs. You can search and hire candidates for any role like chefs, bartenders, baristas, front-of-house, managers, and more. All you need to do is Post A Job and start your search.

Hiring Staff

Who handles payroll and staff management?

Venues are responsible for pay, tax, onboarding, leave, and loading.

What if I need to fill a last-minute position?

No worries! Post a Rockstar Shift. If you don't receive any applicants within 4 hours (minimum notice), you'll get your money back. Plus, you can search and directly message available staff in your area.

How long do I access the candidate details?

For subscribers of one of our plans, the job will be live for 30 days (you will have the option to extend for another 30 days). For venues on our PAYG plan, the job will be live for 7-21 days depending on the role. You will be able to shortlist 5 candidates and receive contact details before making your final recruitment decision. Both Subscription and PAYG can collect these details and contact your candidates within 30 days after the job post has expired.

Can I cancel staff after they accept a job?

Sure, but provide at least 4 hours' notice before the shift to avoid impacting your rating.

What if a candidate isn't what they seemed?

Let us know! You can rate staff and contact Barcats directly at infobarcats@getpayc.com with any concerns.

What are my obligations as a venue?

· You're responsible for the hired staffmember's well-being, safety, and security during their shift.

· Pay the relevant Award Rates (as perstate/federal law) or agreed-upon remuneration. Superannuation, taxes, andleave loading also apply.

· Payment Terms: Pay staff within 7 workingdays for short engagements or one-off shifts. Ongoing employment followsstandard lawful payment practices.

· Award Rate Information: Refer to yourrelevant state/federal body for details.

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Cancellation Policy

What about refunds?

Pay as You Go ads are non-refundable. To close your account, contact infobarcats@getpayc.com.

How does the rating system work?

The star rating system is designed to support the industry and encourage high service levels. As well as maintaining BARCATS high quality of staff. Upon shift completion, an email will be sent to both parties for rating and feedback. This will continue to evolve and be updated over time. The venue to staff rating is based on: Did the staff member show up? Were their skills true to their profile? Were they dressed correctly? Would you hire them again?

What happens with pay, tax, on-boarding, leave and loading etc.?

The venue is responsible.

How can I cancel a job posting?

Simply find the posting in your profile and select "Cancel Job" to remove it.